We can help
Check the FAQ and the video not found guide first. Most questions are answered there.
Report a problem
Tell us three things and we can usually fix it within a few days:
- The address of the page where it did not work.
- What the popup or the downloads page said.
- Your browser (Chrome, Edge, Brave) and whether you were signed in on that site.
Send it through the support tab on the Chrome Web Store. We read every message.
Suggest a feature
Same place. Short and specific is best: what you wanted to do, and what got in the way.
Quick fixes that solve most reports
- "No media found": paste the link of the single post or video, not the profile or board.
- "Sign-in required": the post is private or members-only. Use the extension in your own signed-in browser.
- "The service did not answer": wait a minute and try again. We are a small service and busy moments happen.
- Video without sound: try again; the merge of video and sound occasionally fails on the first attempt.
- A site that used to work stopped: sites change their players often. Report it with the link and it is usually fixed in the next update.
Before you write
- Protected videos (DRM) on paid streaming services cannot be downloaded. That is not a bug.
- Please only download videos and images you have the right to save.